April 2023 - September 2024 - Reservations office agent for Pinco Pallino Hotel Group, Rimini, Italy

• Phone reservations, email reservations and through company’s CMR
• Monitored rooms availability and minimum stays
• Monitored OTA intranets (Booking, Expedia, Airbnb)

April 2016 - October 2023 - Receptionist, Pinco Pallino***Hotel, Rimini

• Checked guests in and out
• Answered guests phone calls and emails
• Guest services, restaurant and excursion reservations

April 2010 - February 2016 - Office secretary at ACME, New York

• Managed emails
• Organised managers work trips
• Guest services